All sales are final
Because our templates are digital products delivered instantly, and cannot be returned once accessed, all template purchases are final and non-refundable. We kindly ask that you explore each live demo, read the template details and reach out with any questions before purchasing. We're always happy to help you choose.
If a file is ever missing or damaged, we'll gladly resend or repair it. Your purchase is always looked after.
Services
Semi-custom and bespoke services require a non-refundable retainer to reserve your place in our calendar. Remaining balances are due as outlined in your service agreement.
Template licence
Each template purchase includes a single-use licence for one business website. You may customise it freely for your business. Templates may not be resold, shared, redistributed or used to create websites for clients.
Delivery & support
Templates are delivered digitally after purchase, together with a setup guide. Email support is available for questions about installing and launching your template.
The Atelier Session
Payment reserves your Atelier Session. Within two business days of payment, we will contact you by email to arrange a time. Session fees are non-refundable; you are welcome to reschedule with at least 24 hours' notice. The full session fee is credited toward any FA Studio design service booked within 30 days of your session.
Our design process
Our templates are art-directed, refined and tested by hand in our studio. Like many modern design studios, we use AI-assisted tools within parts of our creative and development process. Every design is reviewed, finished and quality-checked by a person before it reaches you.
Privacy policy
What we collect
- Details you share through our inquiry and newsletter forms.
- Order details processed securely by our checkout provider.
- Anonymous analytics such as pages visited.
How we use it
To reply to you, deliver your purchase, provide our services and, if you've opted in, send occasional emails. We never sell your information.
The brand quiz
Your quiz answers stay in your browser. Nothing is sent to us or stored.
Your rights
You may request access to, correction of or deletion of your personal information at any time by emailing hello@fastudio.co.
These policies are a starting point; please have them reviewed for your jurisdiction.